Privacy Policy

1. Introduction

Welcome to Tooth N Implants Dental Clinic ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Clinic Details:
Tooth N Implants Dental Clinic
Garden Plaza, Kompally, Secunderabad
Hyderabad, Telangana, India

This Privacy Policy is governed by the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a contact form on our website, we collect the following information:

• Name: Your full name
• Email Address: Your email address
• Phone Number: Your contact number
• Service Interest: The dental service you are interested in (e.g., General Consultation, Dental Implants, Orthodontics/Braces, Cosmetic Dentistry, Root Canal Treatment)
• Message: Any additional information or questions you provide (optional)
• Source: The page or service from which you accessed the contact form (automatically captured)

2.2 Information Collected Automatically

We use Google Analytics to collect information about your use of our website, including:

• Browser type and version
• Device information (type, operating system)
• IP address and approximate geographic location
• Pages visited and time spent on pages
• Referral sources (how you arrived at our website)
• User interactions and behavior patterns

2.3 Cookies and Tracking Technologies

We use the following cookies and tracking technologies:

• Google Analytics Cookies: _ga, _ga_XN43K9ECXH (used to distinguish users and sessions)
• Google Maps: Our embedded map may set cookies for map functionality and user interaction tracking
• Third-Party Links: Links to WhatsApp, Facebook, Instagram, and Twitter may result in those platforms setting their own cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Appointment Scheduling: To respond to your inquiries and schedule dental appointments
• Service Delivery: To provide you with the dental services you request
• Communication: To contact you regarding your appointment, treatment, or inquiry via phone, email, or WhatsApp
• Website Improvement: To analyze website usage patterns and improve user experience
• Marketing: To send you information about our services (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing (Indian Law)

Under Indian law, we process your personal information based on:

• Consent: By submitting the contact form, you consent to our collection and use of your information
• Contractual Necessity: To provide you with dental services you request
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To maintain medical records as required by dental practice regulations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Third-Party Service Providers

• Google Analytics: For website analytics and usage tracking. Google's Privacy Policy: https://policies.google.com/privacy
• Google Maps: For location display. Google's Privacy Policy applies
• WhatsApp (Meta): When you click our WhatsApp link, you are redirected to WhatsApp's platform. Meta's Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our clinic, your information may be transferred to the new owner, subject to this Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Data: Retained indefinitely for record-keeping and follow-up purposes
• Google Analytics Data: Retained for 14 months (default retention period)
• Medical Records: Retained as per Indian dental practice regulations and medical ethics guidelines

You may request deletion of your information at any time (subject to legal retention requirements). See Section 8 for contact details.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• API authentication and access controls
• Regular security assessments
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights

Under Indian law, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information (subject to legal retention requirements)
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Object: You can object to processing of your personal information for marketing purposes

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Google Analytics Opt-Out

You can opt out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• Adjusting your browser settings to block or delete cookies
• Using browser privacy modes (Incognito, Private Browsing)

10. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification (if we have your email address)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection: